Tue. Dec 7th, 2021
What to do if your phone is stolen

What to do if your phone is stolen

Most of us have felt it at a while or one other: that sinking feeling when you possibly can’t discover your phone anyplace and notice you’ve misplaced it, or worse, that somebody has stolen it. Mobile telephones and the info they maintain are very useful to thieves. And for comparable causes — they maintain a lot necessary private data of actual and nostalgic worth — a theft is usually a big loss for the proprietor.

The second you notice you’re indifferent from your system, your ideas will little question begin racing. Where is it? Will I ever get it again? Will a thief have the ability to entry its contents, together with images, movies, messages, and private data? Unfortunately, the possibilities of really getting a stolen phone again are slim. However, if you’re taking the best steps earlier than and after your phone is stolen, you possibly can improve the prospect of restoration and restrict the harm.

In this publish, we clarify what to do if your phone is stolen and supply greatest practices for securing a brand new or present phone.

Steps to take when your phone is stolen

Here’s what to do when the unthinkable occurs and also you notice your phone is gone. Some of those steps will rely on what you’ve gotten completed in preparation, simply in case you lose your phone or have it stolen (extra particulars on that later).

1. Check that it isn’t simply misplaced

Someone swiped your phone. Or did they? Although you’re usually tremendous cautious about at all times conserving your phone in the identical spot, there’s an opportunity you may need left it someplace whereas in a rush.

Try calling it first and hopefully you’ll hear it ringing or vibrating. The subsequent greatest case is that somebody picks it up and engages in dialog. For instance, if you left it at a café and a very good Samaritan retrieved it, you possibly can organize to get it again from them.

No reply whenever you name? Try utilizing a phone finder app corresponding to Apple Find My iPhone, Google Find My Device, or Samsung Find My Mobile. T-Mobile’s finder app, Lookout Mobile, even enables you to sound an alarm if your system is close by.

T-Mobile Lookout Mobile Security app.

All you’ve gotten to do is go to the app’s web site from any internet browser, log in utilizing your credentials, and comply with the directions to find your phone on a map. Note that you have to to have these apps arrange prematurely or they gained’t work.

If the app says your phone is shut by, for instance, in your home or in a restaurant you lately visited, then you simply want to maintain trying or return to the venue and ask a workers member.

If it is someplace you haven’t been or seems to be on the transfer, then clearly another person has your phone. And if they didn’t reply whenever you referred to as, there’s an enormous probability the phone was stolen. That being mentioned, thieves will normally flip the phone off instantly after stealing it so it gained’t present up on finder apps (or it solely exhibits the newest location).

If a thief has left the phone on and you’ll monitor the place it is, it could be tempting to go and confront the supposed thief and retrieve the phone. Law enforcement businesses strongly advise in opposition to doing this because it might have dire penalties. Instead, you must contact police (extra on that beneath).

2. File a police report

As talked about, it’s necessary not to confront thieves. There have been circumstances the place this has ended very badly, together with one incident in Canada through which a teen was shot lifeless after monitoring his phone and approaching the suspected thieves.

If you imagine your phone has been stolen, file a police report. Although regulation enforcement businesses don’t have the sources to examine each case of a stolen phone, if you’re ready to inform them the place your phone is (utilizing a finder app), they are going to be extra doubtless to have the ability to provide help to get better it. Bear in thoughts, it most likely gained’t be thought of a excessive precedence case, so might take a while.

Even if you don’t find yourself getting your phone again, submitting a police report may also help in different methods. For instance, in some international locations, gadgets which were reported lacking or stolen are added to a nationwide blacklist. This means they gained’t work with any networks within the nation.

If your bank card has been used because of your phone being stolen, your monetary establishment may have your police report quantity as proof your system was stolen earlier than they may reimburse your losses. In the identical vein, most insurance coverage corporations gained’t pay out to change your phone until you present a police report quantity.

It’s additionally price noting right here that some police divisions gained’t file a report until you might be positive that you just didn’t simply lose your phone, so make certain you’ve gotten your story straight earlier than contacting them.

Here’s the place to report your stolen phone in a number of international locations:

  • US: Contact your native police through a non-emergency quantity or go to your native police station.
  • UK: Call 101 to report crimes the place an emergency response is not required. You can even report crimes on-line. If you’re in Scotland, you must contact your native police.
  • Canada: Visit your native police web site for directions on how to report your system. Note that some allow you to report a stolen system through an online type.
  • Australia: Visit a neighborhood police station or name 131 444 for non-urgent help.

Note that if the phone theft concerned some kind of extra critical crime, corresponding to housebreaking or assault, then you must name the emergency quantity for your jurisdiction.

When reporting your phone stolen, ideally, you need to be ready to present police with the system’s IMEA quantity (extra on that beneath). This approach, if they do occur to get better your phone, they are going to be ready to determine it as yours and reunite you with it.

3. Lock (and possibly erase) your phone remotely

As quickly as you discover out your phone is with another person, the precedence ought to be ensuring that the individual can not entry the contents of the phone. To do this, you possibly can lock your phone remotely. The precise course of will rely on your working system:


For iOS gadgets, the Activation Lock is routinely enabled whenever you activate Find My iPhone (which wants to have been enabled earlier than the system was stolen). This locks the system in order that nobody can register with out your Apple person ID and password.

Find My iPhone Activation Lock.

The Find My iPhone app additionally features a Lost Mode characteristic. This will show a customized message on the system which may embody a phone quantity to attain you. To put the system in Lost Mode, go to icloud.com/discover on a Mac or PC and register utilizing your iCloud username and password.

If you’re completely sure you gained’t be getting your phone again and also you’re involved about it holding delicate data, you possibly can carry out a distant erase on your phone inside the Find My iPhone app. Ideally, you’ve gotten your phone backed up, so performing an erase gained’t lead to you shedding any data completely.


You can remotely lock your Android system through the Find My Device app (which wants to have been turned on earlier than the system was stolen). Use Gmail credentials to register to google.com/android/discover from an online browser and choose SECURE DEVICE.

Google Find My Device homepage.

You’ll then be prompted to set a brand new lock display password. In the identical interface, you possibly can carry out a distant erase on your system if deemed vital.

Windows Phone

Windows has its personal app referred to as Find My Phone which you need to use to lock your system. In any browser, register to windowsphone.com. Click Find My Phone after which choose Lock. Follow the prompts for locking your phone which will probably be totally different relying on whether or not or not you’ve already arrange a password for your phone. Within this software, you even have the choice to remotely erase your system.

4. Call your mobile supplier

If somebody has stolen your phone and has been ready to get in to the system, they might simply rack up some hefty name, textual content, and information fees. Call your supplier immediately to droop your service.

Additionally, if you’re unable to carry out a distant lock or erase your self, don’t lose hope simply but, as your wi-fi supplier may have the ability to assist. Give them a name, and so they might have the ability to deactivate the system and presumably wipe your private data from it.

5. Change your passwords

Even if there’s an opportunity you would get your phone again, you need to ensure that nobody can use it for something whereas it’s of their possession. Hopefully, your phone is protected with a PIN, password, or sample, however even these are crackable with refined software program. Even if you’ve managed to remotely lock or erase your phone, there might have been a window of time the place the thief had entry.

As such, altering passwords for any accounts related to your phone is a good suggestion, particularly if you’ve gotten any autosaved (though this isn’t a very good follow within the first place). Perhaps most significantly, change your password for the app retailer in order that nobody could make app or in-app purchases. If you utilize a password supervisor, alter the password for that immediately too. Email and social media app passwords ought to be modified as effectively. Email is significantly necessary if you utilize this to change your password or as a second step in two-factor authentication for different accounts.

Also change your password for your on-line banking account (if you utilize the corresponding app) and different monetary accounts, for instance investing apps. Use purchasing apps? Change your passwords for these too. And what about streaming websites like Netflix and Hulu? If you log in to these websites routinely, there’s an opportunity somebody might view your billing data, together with bank card particulars, so you must change these passwords as effectively.

6. Call your financial institution

On the topic of bank cards, you must name to let your financial institution know that your phone has been stolen and ask if there was any current exercise on your card (which can not present up on on-line banking instantly). They might even advise you that you must cancel your present bank card and get a brand new one simply to be on the protected aspect.

You also needs to monitor your statements within the days and weeks after your phone goes lacking and be careful for any suspicious exercise. Check for any unauthorized exercise on your playing cards, social media accounts, and the rest that might be accessed from your phone.

7. Contact your insurance coverage firm

If you’ve gotten insurance coverage for your phone that protects in opposition to loss or theft, then your ultimate step will probably be attempting to retrieve the worth of the system itself (though sentimental worth can by no means get replaced). Can’t bear in mind if you’ve gotten insurance coverage? You may need bought it via your supplier whenever you purchased your phone. Or you might have it coated beneath your house insurance coverage, so examine with that supplier too.

AppleCare+ page.

Have AppleCare+? You could also be coated, however there is one main stipulation to be eligible for compensation: the Find My iPhone app should be activated on the time of the loss or theft.

Steps to take whenever you get a brand new phone

As you possibly can see from a number of the steps above, the plan of action you’re taking after your phone has been stolen relies upon closely on what you’ve completed beforehand. Unfortunately, you’re doubtless studying this publish after your phone has been stolen, however nonetheless, you possibly can apply this data to your subsequent phone, or if you’re fortunate sufficient to be reunited with your outdated one.

1. Note your system’s serial quantity

Keep a document of your International Mobile Equipment Identification (IMEI) quantity. This is likely to be present in your phone settings or in your on-line account, or it is likely to be bodily printed on the phone (close to the battery or SIM) or on the unique packaging. You can quote this whenever you file a police report. It doubtless gained’t persuade the police to actively examine the case, however if they do occur to uncover your phone, for instance, if they arrest somebody who has a lot of gadgets of their possession, you’ve gotten a greater probability of getting it again.

2. Activate a phone finder app (and others)

We talked about phone finder apps like Find My iPhone and Find My Device earlier. While these might come pre-installed on your system, it’s necessary that you just allow them to ensure that them to work whenever you want them. They may also help you in figuring out whether or not your system has been stolen or just misplaced, provide you with a greater probability of discovering your system, and qualify you for sure kinds of insurance coverage reimbursement.

You may additionally take into account putting in an app that takes images after repeated login makes an attempt. Apps like Lockwatch, Third Eye, and Intruder Selfie will routinely snap a selfie after a specified variety of login makes an attempt.

While these are usually extra helpful for locating who, if anybody, is snooping on your phone, they’ll nonetheless assist deter a thief. Just the truth that the phone begins taking photos whereas they struggle to log in might be sufficient to get them to discard the system. Plus, a few of these apps tag photographs with a location, so roughly the place your phone is on the time of a login try. This is useful if you’ve forgotten to allow a phone finder app.

3. Use robust passwords

If your phone is arduous to get into, there’s extra probability a thief will merely discard it, and it might even be discovered by somebody who will return it to you.

Use a robust password, PIN, or sample for locking your phone. This might sound apparent however as just lately as 2018, extra that half of customers don’t password-protect their system. Many telephones now have biometric login choices obtainable, and though these will be irritating once they don’t work, they are often tough to crack. You might want to go for fingerprint as a substitute of facial recognition although. In the latter case, a very good picture of it’s possible you’ll be all that’s wanted to idiot the software program. Fingerprints will be recreated too however could also be tougher to pay money for than a photograph.

Note that patterns have been discovered to be pretty poor choices for shielding your system as lurkers might simply view the sample and recreate it. One examine discovered {that a} swipe might be recreated virtually two-thirds of the time after simply it as soon as. Patterns may also be guessed by fingerprint smudges on the display. That mentioned, quick passwords or PINs will be pretty easy to crack too, so going for an extended one (eight digits or extra) is ultimate.

It’s a good suggestion to require passwords for any app retailer purchases and in-app purchases, corresponding to for Amazon. You may take into account two-factor authentication for some apps, significantly on-line banking platforms. With two-factor authentication, a second technique of contact could also be used to verify your id, for instance, a code might be despatched through e-mail or textual content.

It’s necessary to use totally different passwords for each account and never to save passwords in apps or internet browsers. If you’ve gotten bother remembering loads of passwords, you possibly can think about using a password supervisor. Sticky Password and Dashlane are some good choices with apps obtainable for iOS and Android. Just ensure you set the password supervisor app to lock routinely after a brief time frame. Otherwise, you would be leaving all of your passwords (and an accompanying account checklist) uncovered to a thief.

4. Set up automated backups

If your phone is gone for good, the lack of the system itself may not be the worst a part of the state of affairs. Having to half with all the data it holds, corresponding to contacts, calendars, images, and movies, will be heartbreaking.

These days it’s simpler than ever to get better nearly every part on your phone by backing it up routinely. Both Apple and Google provide automated backup options which are straightforward to arrange.

Backed up your phone however having bother accessing every part from your system? Data restoration instruments corresponding to iMyFone D-Back may also help you get better every part from images and movies to WhatsApp and WeChat messages.

If you utilize your phone for work, ask about further safety choices that is likely to be obtainable.

5. Use greatest practices when utilizing your phone

Some frequent sense can go a good distance when it comes to conserving your data away from prying eyes. Delete apps that you just don’t want anymore and log off of apps after every session, particularly for issues like on-line banking. Don’t maintain pointless data on your phone, and keep away from conserving delicate paperwork or intimate photographs on your system.

Where do stolen smartphones go?

With so many protecting measures in place to forestall thieves from really utilizing a phone, you may surprise what occurs to these stolen gadgets. Since locks have been positioned on gadgets and people which were reported stolen don’t work with any in-country mobile suppliers, the variety of smartphone thefts is in decline. However, there is nonetheless a marketplace for stolen telephones, even these which are locked.

The excellent news is that thieves are sometimes after the system itself and never the contents of your phone. Devices are usually bought by pawn outlets, wi-fi shops (independently-owned), and common mom-and-pop outlets. Where potential, the thieves themselves or the patrons will change the SIM card and reprogram the telephones. This will be pretty simply completed if the phone hasn’t been locked by the producer.

With some gadgets, individuals are ready to get round locks by performing manufacturing facility resets or different strategies. Or they might simply promote them on beneath the pretense they’re unlocked. Other gadgets are offered for components, whereas many find yourself abroad. It’s unclear if international carriers can bypass locks put in place within the nation of origin, however this can be a possible situation. Some gadgets are price many instances abroad what they’d be in, say, the US or the UK.

By admin