Wed. Oct 20th, 2021


Call Centre Setup Using Android Phone With Enjay Synapse Mobile
Call Centre Setup Using Android Phone With Enjay Synapse Mobile

There are two elements of Enjay Synapse Mobile Solution.

  1. Enjay Synapse Mobile – CRM Module.
  2. Enjay Synapse Mobile – Android App.

Synapse Mobile is an Android based mostly App which works with Sugar CRM or any Sugar Variant (like SuiteCRM). It permits your Android cellphone to behave as a name centre gadget. Eg: A name involves your cellular, and a pop-up will seem in your CRM, OR you click on on the Number in CRM, and Synapse Mobile mechanically dials from Android Phone.


You may use Synapse to ship/obtain SMS. All Calls/SMS (Inbound/outbound) are logged into CRM mechanically. Even the calls are recorded (Conditions apply) and recording is positioned in CRM (Calls Module).


You get any name in your cellular, and your CRM display will pop up the small print of the caller.

  1. You click on on any quantity in Seattle and a name is mechanically dial out of your cellular
  2. All the calls incoming and outgoing are logged mechanically into CRM
  3. Call recording can be synced with CRM which suggests you may entry name recording logs from CRM
  4. Calls are recorded on the Android app, and they’re periodically synchronized to CRM


  1. A browser on any PC for accessing the CRM.
  2. An Android cellphone the place you may set up Enjay synapse cellular app. Android cellphone must be about android 4.4
  3. It’s most well-liked to have each the Android cellphone and the PC along with your browser must be in identical Wi-Fi. However even when Mobile is on 3G and your PC utilizing Wifi, then additionally it could work easily.


  1. Incoming Call Popup.
  2. Click to Call for outgoing Calls.
  3. Call logging immediately into CRM.
  4. Call Recording file immediately into CRM.
  5. Send SMS out of your CRM, and it goes out of your Mobile.
  6. If you obtain SMS in your Mobile, it will get logged into CRM.
  7. All Calls/SMS logged into CRM are mechanically associated (to Lead/Contact/Account) and assigned to the actual consumer.


  1. No Capex required for setup. No {hardware} or costly software program wanted for set up.

    1. No Telephony Server (or EPABX Required).
    2. CRM server not required to be put in on-premise.
    3. No PRI Modems required.
    4. No IP Phones required.
    5. No Cabling required.

  2. PRI Problems

    1. PRI traces are onerous to get as a consequence of Technical and feasibility points.
    2. Calls completed from PRI traces are a lot costlier than GSM SIMs.
    3. Not appropriate for smaller Teams since PRI at all times is available in bulk of 10/30 traces.
    4. Monthly Budget (or dedication) is far greater and never inexpensive for smaller teams.
    5. If some buyer lodges some DNC (Do Not Call) violation criticism total PRI line is blocked – which suggests your total Call centre is down.

  3. Other Advantages

    1. Each Number is certain to Individual Agents. So no want of Intelligent routeing.
    2. Response charges to landline (or Telemarketing) Numbers are at all times low. So calling from GSM (Mobile) Number will increase your likelihood of name pickup.
    3. Some degree of Call Distribution and Call Queue will be achieved utilizing Mobile Forwarding options (like if Busy then switch to different Mobile Number or if not picked up inside sure seconds then switch to a different Mobile quantity). Note: These providers are offered by your Telecom Operator and never Synapse Mobile.

  4. Technology Advantages

    1. All calls are logged mechanically into CRM. Which means you get nice reporting.
    2. Missed Call Management (proper from CRM dashboard).
    3. Call recording file proper into CRM (Calls Module).
    4. Calls get associated to Leads / Contacts / Accounts immediately into CRM.
    5. Call disposition is chosen immediately into CRM (a lot simpler to handle).
    6. Do Lead / Sales Management additionally together with standard telephony, which will increase effectivity to a lot greater degree.
    7. You are managing every thing on Large Screen within the browser, which is far simpler to deal with as in comparison with Mobile gadget.
    8. You can have a number of campaigns for a number of customers (or teams).
    9. The huge benefit with knowledge safety, as you aren’t giving Excel recordsdata to callers, however you’re importing it securely. Users can solely originate calls, and so they can’t obtain all the information.

  5. Excellent Reporting

    1. User smart calls.
    2. Total name length
    3. Productivity experiences.
    4. Lots of customized experiences from CRM platform.

  6. Enhanced Productivity

    1. Enjay Synapse Supports SMS and Email Templates.
    2. Manager/Admin can see reside reporting and statistics.


  1. Cloud telephony there may be at all times double billing as a result of every name requires two channels.
  2. GSM Calling charges are lowest in comparison with every other cellphone line (PRI or Landline)
  3. The largest benefit is that You personal the quantity. You do not get tied as much as Cloud telephony supplier.
  4. If Customer calls you – you see the Customer’s Number.
  5. If you name the Customer – Customer sees your quantity.


  1. Which Android OS are supported.

    1. Android 4.4 and above.

  2. Is Synapse Mobile out there on iOS telephones?

    1. NO, It’s not out there and No rapid plans for releasing.

  3. Which Sugar CRM variations / Editions are supported.

    1. Sugar CRM. 6.5.x (Any version – CE, Pro, Ent)

  4. Which Suite CRM variations / Editions are supported.

    1. Any Suite CRM model which is predicated on Sugar model 6.5.x or above.

  5. How to Buy Synapse Mobile

    1. Click on above button for Demo, replenish the shape and we are going to join you.

  6. What is the Synapse Mobile subscription mannequin

    1. Synapse Mobile is priced per consumer per 30 days foundation.

  7. Can Synapse Mobile work if there may be No Internet connection to Mobile or if My CRM is onsite?

    1. The solely requirement is that each Mobile and CRM must be in single Network. So when you have onsite Server and all of your customers are native. There is not any web required.

  8. What permissions do I’ve to permit in my Mobile Device for operating Synapse Mobile?

    1. Manage Phone Calls.
    2. Record Audio
    3. Access Media
    4. Access Contacts
    5. Access SMS

  9. How does name recording characteristic work in Synapse Mobile?

    1. Voice file is recorded and saved in Mobile gadget after which uploaded to CRM occasion after couple of minutes
    2. Voice of one other social gathering could also be feeble (this is because of Android Security characteristic). Few gadget might even not assist the recording. Recording works very easily on Samsung Mobiles.

By admin